As Autumn arrives upon us and leaves fall off the tress painting the ground with bright colors, so does change come to IT decisions for the end of year planning. With the almost majestic calm closing out the summer season a rolling drum beat begins and grows as preparations commence for IT managers around the globe. The imminent arrival of the holiday season means that Contact Centers are ramping up to prepare for the rush that is sure to deliver spikes on systems for telephony and messaging.
One of the major hurdles for IT decision makers during the seasonal spikes is that there is never an easy way to predict what the loads will be; even with historical data. This of course means more often than not, over capacity planning or provisioning “more” to be safe. Historically ramping up IT systems for spikes and human resources is a costly endeavor for large operations that have to deal with changes that occur on a daily basis.
Thankfully with WebRTC and leveraging a Cloud deployment our Contact Center technology can be ramped up or down with ease. With the entire stack available in the Cloud the cost factor for a Web based Contact Center is low impact and predictable. Furthermore, our technology seamlessly integrates with existing Contact Center technologies allowing deployments to co-exist as a team, specific sales queues, or overflow capacities. This means better control without upheaval of legacy systems that are in place.
The CommuniGate Pro platform Contact Center is ideally built to scale up or down and adapt to pre-existing work-flows with ease. Fully customizable Web Agents can be provisioned on any computer running a WebRTC capable browser making virtual teams a snap to handle sales or support loads. Best of all you can get started today by partnering with us if you are a Cloud services provider before the holiday season kicks off!