This last year (2016) we saw a global surge and race to move business applications to the Cloud with new development models like dockers, containers and all sorts of new languages and frameworks. Plus, we also began to see businesses starting to realize, and take advantage of the movement to WebRTC capable systems; such as Contact Center products! However, in the last year we had no peace when it came to hacks, attacks, and large scale “outages” that wrecked havoc and made us soberly realize growing pains will trip us up here and there.
Security risks and governance of the Cloud model has been a controversial area for the FinTech and healthcare market segments by the very nature of their preceding regulatory nature. However “the move” to the Cloud has extended the “call for control”, regulation and of course protection of IPR and trade secrets for all of us; even the local pizza delivery shop does not want their website hacked and pizzas delivered to wrong places by the hands of pranksters.
One of the fastest growing demands for technology platforms like CommuniGate Pro which supports the Cloud or SaaS provider market segment models is a drive towards a “National Cloud” model. For many of the countries in the EU, Africa and the Middle East regions there is a “slam on the brakes” sense of urgency to control the move to the Cloud. This “reaction” is somewhat based on “justifiable” response to the control of content and/or property rights dealing with the “physical” location and extension of laws governing everything from metadata to “just being in the wrong place at the wrong time”. I had a client whom had their systems taken offline simply because their “portion” of the “shared” architecture happened to reside on servers and systems that were under investigation for illicit behaviors by a totally un-related customer “sharing” such systems on the providers data center in the USA whilst this particular company was based in Belgium. Once the systems were “seized” there was no “recourse” for this “collateral victim” that fell into a hole of darkness (website offline) simply because they were “situated” next to a “bad neighbor”.
Our view is that we rationally expect most countries in 2017 will begin to see that it must own, control, and often times regulate the private versions of a Cloud within their country to mitigate risks. This will start with industries that are regulated, such as previously mentioned banks or healthcare systems, but that move will quickly encompass any business that wants to be under the umbrella of National laws and not the hosting providers country of origin laws. Of course, on the positive side we see and believe that the exploitation of these regulations are morphing to the values of having a National Cloud as an asset.